Sigma Software
Customer Success & Implementation Support Specialist (AI Solutions)
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• Serve as a primary point of contact for Customer operational and configuration requests • Support implementations and deployments from initiation through production launch • Manage Customer requests related to pricing updates, workflow modifications, offer configuration, and content updates • Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams • Track implementation progress and help ensure timely completion of project milestones • Facilitate communication between internal stakeholders and Customer representatives • Gather, document, and maintain requirements, deployment activities, and operational changes • Assist with issue investigation, troubleshooting, escalation management, and resolution tracking • Participate in testing, validation, and quality assurance activities before releases and deployments • Help improve operational processes and maintain high standards of Customer support and service delivery • Ensure accurate documentation and transparency of ongoing operational activities • 1–3 years of experience in Customer support, implementation support, project coordination, Customer Success, technical operations, or related roles • Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously • Excellent written and verbal communication skills • Experience communicating directly with Customers in a professional environment • Ability to collaborate effectively with technical and non-technical stakeholders • Strong attention to detail and problem-solving skills • Comfortable working with software platforms, web applications, and technical documentation • Ability to gather business requirements and translate them into actionable tasks • Understanding of operational support and deployment coordination processes • Upper-Intermediate or higher level of English WILL BE A PLUS• Experience supporting SaaS platforms or enterprise software implementations • Familiarity with CRM, ticketing, or project management tools such as Salesforce, Jira, Zendesk, or Asana • Basic understanding of APIs, software deployment processes, and data integrations • Knowledge of telecommunications, subscription-based services, or Customer acquisition workflows • Exposure to AI, machine learning, recommendation systems, or analytics-driven platforms PERSONAL PROFILE• Strong communicator with a Customer-oriented mindset • Well-organized and detail-oriented • Proactive and capable of working independently • Collaborative team player able to work across distributed teams • Adaptable to dynamic project environments and changing priorities • Responsible and process-oriented with strong follow-through skills We at Sigma Software are looking for a Junior/Middle Customer Success & Implementation Support Specialist to join our growing international team remotely from Latin America.