VP, Health System Experience

Location : Flexible / Hybrid with up to 50% travel nationwide to health system partners Reports To : Senior Vice President, Strategic Accounts & Health System Experience Role Overview The Vice President, Health System Experience is the senior executive responsible for shaping, elevating, and expanding Shields’ strategic relationships within designated health system partner accounts. This role serves as the executive face of Shields to key partners and is accountable for delivering a world‑class partner experience, ensuring operational and contractual excellence, and driving long-term strategic growth. The VP will collaborate closely with Regional Leadership and cross‑functional teams to align enterprise priorities, translate partner needs into actionable strategies, and ensure Shields is positioned as a trusted advisor to health system executives. Core Responsibilities Executive Relationship Leadership & Influence Build and maintain high‑trust relationships with senior health system leaders—from VP-level stakeholders to C‑suite executives, including CEOs, CFOs, COOs, CPOs, and clinical leadership. Serve as the executive spokesperson for the Shields partnership , communicating organizational vision, performance, strategy, and outcomes with precision, clarity, and confidence. Demonstrate exceptional executive presence and communication skills, ensuring complex issues are translated into crisp, compelling narratives that influence decision-making at the highest levels. Lead quarterly and ad‑hoc executive business reviews, articulating partnership value, operational performance, risk mitigation strategies, and opportunities for expansion. Develop and execute comprehensive account plans that drive partner satisfaction, operational excellence, and long-term relationship health. Proactively identify risks or emerging issues and communicate them to executive stakeholders alongside clear, actionable resolutions. Cross‑Functional Leadership & Enterprise Alignment Partner with Regional Operations, Clinical, Strategic Operations, Finance, Operations Innovation and Business Development leaders to coordinate strategic priorities and deliver an integrated partner experience. Ensure internal teams receive timely, clear communication that reflects partner priorities, executive expectations, and emerging opportunities. Translate partner insights into strategic business recommendations that inform Shields’ product development, service enhancements, and broader organizational strategy. Growth & Strategic Positioning Cultivate executive champions at each partner health system to drive advocacy, referenceability, and downstream Business Development success. Identify and articulate strategic expansion opportunities—cross-sell, upsell, and new service adoption—grounded in partner goals and market trends. Use executive storytelling, data‑driven insights, and market intelligence to position Shields as an indispensable strategic partner. Operational Excellence & Reporting Use Salesforce and other enterprise systems to document engagement, account health, risks, opportunities, and executive interactions. Develop and deliver high‑quality executive communications—including dashboards, business reviews, executive summaries, and strategic briefs. Provide internal leadership with ongoing visibility into partner performance, strategic risks, and alignment against shared goals. Qualifications Bachelor’s degree required; advanced degree preferred. 10+ years of executive‑level engagement experience with health systems or hospitals , ideally in Strategic Accounts, Consulting, Enterprise Partnerships or Business Development Proven success influencing and presenting to C‑suite executives (CEO, CFO, COO, CMO, CPO), including the ability to simplify complexity into compelling insights. Exceptional oral and written executive communication skills —including executive briefing, negotiation, storytelling, and strategic framing. Demonstrated experience operating in a matrixed organization , driving alignment across regional and enterprise-level teams. Strong strategic thinking, business acumen, and ability to understand health system economics and decision-making frameworks. Ability to travel regularly to partner sites and internal meetings. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying ‘STOP.‘ Consent is not a condition of employment. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [email protected].