Director, Fulfillment Network Optimization (Remote)

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24 ⁄ 7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. As Director of Fulfillment Network Optimization, you will own the strategies and day-to-day operations that keep our fulfillment engine running reliably at scale. Reporting to the VP of Delivery & Fulfillment, you will sit at the intersection of delivery operations, data intelligence, and strategic partnership management — translating complex operational realities into innovative solutions that drive consistent, excellent experiences for our customers, caterers, and delivery partners. Our catering partners handle the majority of our deliveries. Our third-party delivery network, Dispatch, unlocks additional capacity that lets caterers take on more volume, gives customers access to more food options, and enables ezCater to extend its market-leading reliability. You will lead the strategy, relationships, and platform intelligence across both tracks — always with an eye toward network effects that drive scale, growth, and financial leverage. What You’ll Do: Fulfillment Solutions Own end-to-end relationship management for our dispatch and self-delivery service provider network, managing the full partner lifecycle from onboarding and ramp through steady-state performance and sunset, as needed. Drive growth-oriented performance through structured accountability frameworks and incentives designed to deliver best-in-class customer experiences. Effectively balance and diversify capacity against demand across the network, identifying and closing coverage gaps while cultivating the network effects that unlock scale, growth, and financial leverage. Negotiate and secure financially attractive commercial agreements with regional and national delivery organizations, representing ezCater’s interests in high-stakes partnership discussions. Ensure data quality and uptime across delivery integrations, routing performance feedback to the right internal and external stakeholders to close loops and drive continuous improvement. Develop and lead customer-facing delivery programs that require higher-level or specialized service, including Meal Program, Concierge, Corporate Accounts, and Channel Partners, supporting premium use cases and driving growth in strategic channels. Build scalable, reliable solutions for high-touch and enterprise customers, ensuring that their delivery experience matches the elevated expectations of ezCater’s most important accounts. Fulfillment Intelligence & Optimization Evaluate multiple layers of fulfillment data and translate findings into recommended monitoring frameworks, operational workflows, and actionable insights for both frontline and leadership teams. Leverage network-wide performance visibility to continuously develop and test hypotheses, turning data patterns into experiments that produce measurable improvements. Assess data quality gaps across fulfillment systems and guide the integration of new data sources that deepen network visibility and sharpen decision-making. Surface and champion partner-specific opportunities to strengthen intelligence infrastructure — including driver feedback loops, photo AI, package counts, and equipment availability signals. Strategy & Cross-Functional Leadership Set the overall delivery strategy: understand industry trends and translate them into a forward-looking plan that ensures catering and delivery partners consistently set the bar for reliable execution. Continuously evolve our approach to meet customer needs — protecting ezCater’s market positioning through new strategic initiatives, fleet partnerships, and commercial deals that support network growth. Establish clear, transparent success criteria for all partners so expectations are never ambiguous and partners are never surprised. Drive rigorous analysis and project management to inform strategic decisions; understand and optimize the key levers that improve the delivery experience and core ezCater unit economics. Measure the impact of every strategy you execute, using outcomes to fuel continuous improvement across the business. Collaborate deeply with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams — both as a consumer of their input and as a driver of insights they need to succeed. Inspire your team to aim higher. Delivery is a demanding business; your leadership style will be the difference between a team that thrives under pressure and one that merely survives. What You Have : 7-10 years of relevant delivery, logistics, or fulfillment operations experience, with demonstrated expertise in managing complex partner networks. Strong relationship management and negotiation skills — you build trust quickly with both internal stakeholders and external commercial partners at all levels. Proven data analytics skills and the ability to translate data into strategic action; comfortable with ambiguity and hypothesis-driven decision-making. Experience mapping and innovating operational processes, with a bias toward automation, efficiency, and scalable systems. Track record of leveraging cross-functional stakeholders to manage and execute high-impact, complex projects. Technology orientation — comfortable working alongside Product & Engineering teams to shape platform capabilities, data integrations, and intelligent workflows. Executive presence with excellent verbal and written communication skills; able to influence at the C-suite level. The ability to thrive in a fast-paced and ambiguous environment. Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable. The national total targetcash compensation range for this position, including base salary and bonus target, is $195,000–$274,000 annually.* *Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). ezCater does not sponsor applicants for work visas or legal permanent residence. What You’ll Get from Us: You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space. ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check. 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