Customer Success Manager - AMER

Camunda is the enterprise platform for agentic orchestration , enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide , including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform . We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies , We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading. About the Role: As a Customer Success Manager at Camunda, you’ll be the strategic partner to a portfolio of enterprise customers, helping them turn complex process orchestration and automation goals into real, measurable outcomes. You’ll sit at the intersection of business impact and technical possibility —guiding customers through adoption, growth, and renewal while collaborating closely with Sales, Product, Engineering, Consulting, and Support. In line with our FAITH values (Focus, Ambition, Integrity, Talent, Humor), you’ll combine clear thinking, honest partnership, and a bias for action to drive long-term success for our customers and for Camunda. What you'll be doing: Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding through renewal—aligning on goals, success measures, and an adoption roadmap that delivers real business value. Drive retention and expansion by managing health, risk, and opportunities across your accounts, partnering with Sales and internal teams to secure renewals and uncover meaningful growth opportunities. Lead structured customer conversations (e.g., onboarding sessions, success plan reviews, value and health check-ins) that connect Camunda capabilities to customer outcomes in clear, business-friendly terms. Use data to tell the story —leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and make informed recommendations for both customers and internal stakeholders. Project manage cross-functional work (with TAMs, Consulting, Product, and Support) to unblock customers, close the loop on issues, and keep complex programs moving forward. Contribute to our Customer Success practice by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as our team and portfolio scale. What you bring: Ability and/or willingness to use our product . Relevant experience: 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software , ideally working with enterprise customers. Relationship & stakeholder management: Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations. Commercial awareness & forecasting: Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment. Data-informed decision-making: Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights, priorities, and next steps for both customers and internal teams. Communication & facilitation: Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment. Nice-to-haves: Experience working with customers in financial services, banking, insurance, or other regulated industries. Experience with orchestration, automation, or adjacent domains (e.g., process improvement, workflow, integration platforms) and/or technical products. Hands-on familiarity with Salesforce, Gainsight, or similar CRM/CS platforms for managing accounts, activities, and health. Experience working closely with technical counterparts (e.g., Solution Architects, TAMs, Engineering, or Product) to drive adoption and resolve complex issues. A track record of mentoring peers , contributing to playbooks, or helping shape how a Customer Success team operates. This role is an existing vacancy #LI-AG1 #LI-Remote #C4 What We Have to Offer: Compensation We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills , experience , and location , and we typically hire in the first half of the range to allow room for growth: United States: $119,600.00 to $192,800.00 United Kingdom: £75,100.00 to £123,500.00 Singapore: S$148,500.00 to S$222,700.00 Canada: C$127,000.00 to C$208,800.00 If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP) . Benefits & Perks We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets , including contributing to meetups while travelling,, and local gatherings with fellow Camundi. Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027 . Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! AI in our hiring process : Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application! Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story! Please be aware that scammers may impersonate Camunda by reaching out about job opportunities. Camunda will only contact candidates from an email address ending in @ camunda.com or @ talent.camunda.com . We will never ask candidates for bank account details, checks, payment, or other sensitive financial information as part of our hiring process. If you receive a suspicious message, please do not respond, click any links, or share personal information. Note for recruiting and placement agencies: Camunda does not accept unsolicited agency resumes. Please do not forward resumes to our careers site, employees, or any other Camunda contact unless we have specifically engaged your firm for that search. Camunda will not pay fees related to unsolicited resumes.