IT Logistics Operations Agent

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description What does it feel like to be an IT Logistics Operations Agent in Netcompany? As an IT Logistics Operations Agent, you will: Receive, review and validate IT logistics requests from end-users, service teams and authorised stakeholders. Register, update, assign and track requests in ServiceNow HAM (SNOWHAM) throughout their lifecycle. Translate approved requests into the appropriate logistics actions, including equipment preparation, delivery, collection, return, relocation and swap. Perform accurate asset administration and updates in ABAC Assets Forms, following established procedures. Coordinate IT equipment movements with warehouse/logistics operators, distribution teams, field technicians and other support teams across Belgium and Luxembourg. Monitor open requests, follow up on pending actions, identify blockers and escalate discrepancies or exceptions when required. Maintain accurate asset, stock and inventory information and support inventory checks, reconciliations and audits. Prepare operational reports and contribute to the continuous improvement of logistics procedures, processes and work instructions. Qualifications What would make you a good fit for the role: 3+ years of experience in IT logistics, IT asset management, stock coordination, service operations or a similar role. Good understanding of IT equipment logistics and asset lifecycle management, including delivery, collection, relocation, replacement and returns. Good working knowledge of ServiceNow, with experience in Hardware Asset Management (HAM) considered a strong advantage. Strong ability to manage asset records, administrative transactions and inventory data accurately and in line with established procedures. Good Microsoft Office skills, particularly Excel and Outlook, with strong organisational, analytical and communication skills and the ability to manage multiple priorities in an international environment. Good spoken and written English and French (minimum B2 level in both languages). Experience with ABAC Assets Forms, EU institutions, ITIL, inventory reconciliation or asset audits would be an advantage. Additional Information Being a part of the Netcompany team, you will be provided with: Opportunity to work in a modern environment. Competitive compensation & benefits package Hospitalization plan Hybrid working model Meal allowance Well-being activities (on premises) Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) Personalized development plan for targeted career growth If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! By joining Netcompany Luxembourg , you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth. If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! #LI-PG1 Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/