Sr Software Engineer

Description: Seeking a Senior Software Engineer for the ITSM Engineering team in Hyderabad. Role requires strong engineering fundamentals, AI/GenAI product experience, and customer empathy. Requirements: 6+ years of software engineering experience (backend, frontend, or full-stack). Strong JavaScript/Node.js, React, and API integration skills. Hands-on experience with AI/GenAI or ML-driven features. Strong debugging and root-cause analysis skills. Comfortable with customer interaction and support scenarios. Experience mentoring junior developers. Agile/sprint-based development experience. Good to have: ServiceNow platform development experience, ITSM domain knowledge, and relevant certifications. Benefits: Flexible work personas (remote, in-office, or hybrid). Equal opportunity employer with a commitment to inclusivity and accessibility.