Melita Group
Senior Benefits Specialist
About this role
Melita is a trusted HR, Benefits, and Payroll outsourcing partner to small and mid-sized employers across the U.S. For over 30 years, we have operated on a simple but enduring principle: help our clients succeed by innovating, serving, and supporting their HR, Benefits, and Payroll needs. We hold ourselves to a high standard of integrity, celebrate our clients’ wins as our own, and live by a set of shared values that guide every relationship we build. Position Summary The Senior Benefits Specialist serves as a key client service lead within Melita’s benefits administration service, overseeing the execution and ongoing management of employee benefits programs across all lines of coverage. In partnership with the Benefits Advisor, this role supports client renewal strategy discussions and assumes ownership of post-renewal implementation and service delivery. Responsibilities include leading Open Enrollment project management, executing renewal decisions, coordinating plan and enrollment changes, and serving as the primary day-to-day contact for clients, carriers, and vendor partners to ensure a high-quality client experience. This role combines deep benefits administration expertise with the ability to anticipate client needs, navigate complex issues with carriers and compliance situations independently, and elevates the team through informal mentorship of Benefits Specialists. Reporting and Scope
- Reports to: Benefits Services Manager
- Cross-functional partners: Benefits Advisors, Benefits Support, Compliance, and external carrier and general agency partners
- Client portfolio: Service 20-30 clients ranging in size from small to large group employers, including fully insured, level funded, and self-funded plans, with more complex and strategic accounts Core Responsibilities
- Serve as the primary point of contact for clients regarding plan administration, billing inquiries, and escalated service issues, partnering with Melita’s Employee Support Advocacy team to resolve employee-level concerns.
- Build and maintain strong client relationships by delivering proactive service and strategic support that helps clients successfully manage their benefits programs.
- Serve as the primary liaison between clients, carriers, and vendors, managing day-to-day relationships and ensuring timely issue resolution.
- Execute renewal decisions by coordinating with clients and carriers on policy implementations, plan changes, and terminations while managing enrollment updates for existing policies.
- Lead and project manage Open Enrollment, including OE communication materials, scheduling and conducting OE meetings, coordinating benefit technology updates, and overseeing enrollment submissions with internal support teams.
- Onboard new clients onto Melita’s benefits services, including first-time benefits setups and Broker of Record (BOR) transitions from another firm.