Technical Product Trainer

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• Develops and executes training plans, training materials • Assess individual and group training needs; maintain individual and group training records • Create, update and perform knowledge checks on a regular basis • Facilitate new hire onboarding training • Plan, prepare, and research lessons • Create, organize and deliver training materials including online courses • Instruct team members on an individual or group basis • Check and assess (grade) users’ work and deliver feedback with course grades • Create and provide training summaries to stakeholders and with good presentation skills • Assist operations with understanding agent opportunities • Excellent organizational and planning skills • Analytic and result oriented • Highly developed interpersonal skills • Ability to handle conflicts and accept constructive feedback • Previous experience as Product Trainer • Startup experience is a plus but not required • Should be highly technical • Has experience with writing documentation, creating and organizing courses • Should be able to work and learn independently • Ability to assess needs in terms of product knowledge • Proactively contributes to the team without strict supervision or waiting for directives • Can think of new process or improvements to existing processes • Ability to write clear process documentation and create relevant reports • 100% remote work • Be part of an organization that is bringing impactful technologies freely available to everyone in the world!

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