Dev.Pro
Intermediate/Senior Digital Support Analyst - OP02241-OS
About this role
We are hiring in Latin America! 🟢 Dev.Pro is a global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our developers work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. Clear communication and following through on our commitments are at the core of how we work. Our people have the freedom to work from anywhere, along with the opportunity to grow — both professionally and personally — as part of a diverse, dedicated team. Our client is looking for a Digital Support Analyst to join their Guest Engineering team supporting digital and e-commerce services used by guests and franchise locations globally. In this role, you'll help ensure issues affecting the digital experience are addressed with the appropriate urgency. You'll collaborate with internal teams and external partners to drive technical issues to resolution and support changes to digital services. 🟩 What's in it for you:
- Support digital services that power the ordering experience for millions of guests worldwide
- Solve real-world technical challenges and strengthen your investigation and incident management skills
- Gain hands-on experience with AWS Lambda, Dynatrace, Postman, and more ✅ Is that you?
- 5+ years of experience in technical support roles
- Strong investigation, root-cause analysis, and incident management skills
- Experience triaging, investigating, and escalating technical issues based on impact and severity
- Strong verbal and written communication skills
- Experience with technical documentation and translating technical issues to non-technical audiences
- Collaborative mindset and ability to explore solutions beyond standard procedures Desirable:
- Familiarity with AWS Lambda and Dynatrace
- Prior QSR experience supporting public-facing e-commerce applications
- Experience supporting third-party delivery applications or integrations
- Familiarity with Postman and ServiceNow
- Familiarity with DynamoDB, Azure DevOps, and BrowserStack
- Experience with Point-of-Sale (POS) support
- Experience with public-facing support or support across a large client/user base
- Bachelor’s degree or higher in Computer Science, Software Engineering, or a related field, or relevant practical experience 🧩Key responsibilities and your contribution In this role, you'll help address issues affecting the digital experience and support their timely resolution.