Kognitive Sales Solutions
Account Manager
About this role
Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment. About Optimy.ai, a Division of Kognitive Tech Inc. Kognitive Tech Inc., founded in 2006, is a Sales Tech company dedicated to helping clients increase revenue and deliver exceptional customer service. Our eCommerce division, Optimy.ai, offers a sales automation platform that combines AI efficiency with human expertise to streamline customer engagement, reduce follow-up time, and improve lead-to-sale conversions. By balancing automation with personal interaction, Optimy.ai helps businesses minimize costs, maximize results, and provide customers with the seamless experience they deserve.
Responsibilities
- As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success.
- Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers.
- Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations.
- Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success.
- Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs.
- Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions.
- Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement.
- Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns.
Benefits
- Leading-edge technology that delivers amazing results.
- Competitive compensation that rewards strong performance.
- Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills!
- Accelerated path for career progression
- Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization. We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer, if you need any type of accommodation, please let us know. Our hiring process may involve AI-assisted screening for keywords and minimum qualifications, and AI-supported analysis of one-way interview responses. All results are reviewed by our recruitment team, who make all hiring decisions.