Family Success Manager - US

Who We Are: InGenius Prep was founded in 2013 by law students at Harvard and Yale. In that time, the company has grown to a team of more than 190 full-time employees, 600 part-time employees, as well as offices in the U.S., Canada, China, amongst other countries. What We Do: Our primary focus is assisting students in applying to U.S. Colleges and Graduate schools. Our company is fast-paced and exciting. We operate as a team, and everyone is given opportunities to advance in the organization. How You’ll Help: 我们正在寻找一位细致、可靠、善于沟通的家庭支持顾问，成为学生与家长在整个留学规划旅程中的陪伴者和桥梁。您将代表公司与家长保持高质量、持续的沟通，同时与内部导师团队紧密协作，确保服务顺利进行。 We’re looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal advising team. You’ll be the key point of contact for parents throughout their child’s study abroad journey—providing timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals. What You’ll Do: 1. 家长最安心的沟通窗口 The Trusted Contact for Families - 主动与家长建立长期、积极的沟通关系，及时反馈学生在学业、申请等方面的进展 - 了解每个家庭的关注点、沟通习惯和期望，给予适当建议和情绪支持 - 遇到问题时，第一时间回应与协调，让家长感到被理解和支持 - 基于学生学习路径的变化或新目标，协助匹配相关的支持产品，如课程、导师服务或外部资源 - 收集反馈并协助服务流程优化，提升客户口碑与转介绍率