Sr Lead, AI & Automation - Customer Success

Description: Lead the design and implementation of AI agents to enhance Customer Success workflows. Collaborate with cross-functional teams to identify and address friction points in support operations. Own the knowledge base and ensure high-quality self-service experiences for customers. Manage a small team, focusing on both technical and interpersonal skills development. Requirements: 5+ years in AI/automation implementation or support enablement with hands-on experience. Proven ability to build agents or automation workflows. Experience in mentoring or leading teams. Strong systems thinking and cross-functional collaboration skills. Familiarity with tools like Hubspot, Help Scout, and Talkdesk. Benefits: Competitive salary range of $115,000 to $160,000 based on experience and impact. Comprehensive benefits package with opportunities for career development.