Junior Systems Administrator

fusionSpan is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology’s impact on society, and we recognize our work’s role in the well-being of our nonprofit clients and the communities they serve As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team. Location: Hybrid work schedule in the Rockville, MD, office (4 days a week in the office; Monday-Thursday), work from home on Friday. Overview We are looking for a sharp, curious, technically-minded Junior Systems Administrator to join our team. This is an early-career position designed for a high-potential individual who is eager to manage and evolve the backbone of our business operations. In this role, you will sit at the intersection of cloud infrastructure and software integration. You will be responsible for the health, security, and connectivity of our core platforms, ensuring that data flows cleanly across our ecosystem. A note on experience with our specific platforms. This is a technical role and it requires real technical ability. You need to be able to read and write code, reason about how systems talk to each other, and work confidently in a command line, a log file, and an API. What you do not need is prior experience in Salesforce, AWS, or any other product on this page. Those are learnable, and we will teach them to you. If you have a solid technical foundation and a track record of picking up unfamiliar systems quickly, do not screen yourself out because you have never touched a Salesforce org. Key Responsibilities Investigation, Requirements, and Solutioning Problem Investigation: Take ambiguous requests and unclear symptoms, trace them back to root cause, and explain what you found in plain language. Requirements Gathering: Sit with stakeholders across the business, ask the questions that surface what they actually need (not just what they asked for), and turn that into a clear set of requirements. Solution Design: Evaluate options, weigh tradeoffs, and recommend an approach. Then build it, test it, and see it through. Documentation: Maintain clear, up-to-date technical documentation for system architecture, integration mappings, and workflow logic. Systems & Cloud Administration Salesforce Administration: Act as a junior admin for the Salesforce environment, managing user permissions, configuration changes, and custom object maintenance. AWS Support: Assist in the administration of Amazon Web Services (AWS) infrastructure, ensuring cloud services are secure, patched, and performing optimally. System Security: Implement and monitor security best practices across all managed platforms to safeguard company and client data. Integrations & Automation API Management: Work directly with REST/SOAP APIs to maintain and troubleshoot integrations between diverse software platforms. Platform Connectivity: Manage the connective tissue between Salesforce and our core tools: Slack, BambooHR, and QuickBooks. Scripting & Automation: Write logic and scripts that automate manual workflows and improve data synchronization. Technical Troubleshooting: Identify and resolve integration failures or API bottlenecks to ensure high system availability. Stakeholder Management & Prioritization Communication: Act as a technical bridge between internal teams and external clients, translating business requirements into technical solutions. Prioritization: Manage a diverse queue of technical tasks, balancing immediate support needs with long-term infrastructure projects. Required Qualifications Education: Bachelor’s Degree in Computer Science (preferred), Information Technology, Management Information Systems (MIS), or a related technical field. Technical Proficiency: Working proficiency in at least one scripting or programming language (JavaScript preferred, Python or similar accepted). You should be able to write a script that calls an API, parses the response, and handles an error, and you should be able to read code someone else wrote. A solid understanding of API architecture: what REST and SOAP are, how authentication works, what a payload looks like, and how two systems exchange data. Comfort working in a technical environment: command line, log files, stack traces, and vendor documentation. Foundational understanding of core IT and cloud concepts such as networking basics, user access and permissions models, and security practices. How You Work: Demonstrated ability to investigate a problem you have never seen before and work it to a conclusion, rather than escalating at the first dead end. Strong instincts for requirements gathering: you ask clarifying questions early and you are comfortable pushing back when a request does not make sense. Proven ability to learn unfamiliar systems quickly and independently. You should be able to point to something technical you taught yourself and what you built with it. Ownership. You follow through on what you pick up, and you speak up when something is going sideways. Exceptional communication skills with the ability to manage expectations for both internal stakeholders and clients. Ability to prioritize in a fast-paced environment. Technologies You Will Work With Prior experience in these specific platforms is not required. We train on all of them. They are listed so you know what the environment looks like. Salesforce Amazon Web Services (AWS) REST and SOAP APIs JavaScript for automation and scripting Slack, BambooHR, and QuickBooks integrations API testing tools such as Postman Preferred Qualifications While this is an early-career role, professional IT experience, internships, help desk or support work, and personal development projects are all highly valued. Direct exposure to the Salesforce ecosystem, the AWS Management Console, or API testing tools is a plus and will shorten your ramp, but it will not outweigh technical fundamentals and the ability to learn. Compensation The anticipated salary range for this role is $50,000 - $65,000 annually. Actual compensation will be determined based on factors such as experience, skills, qualifications, and may vary accordingly. What We Offer Health (PPO) dental & vision plan, 100% covered for employee Long/Short-term disability insurance, 100% covered for employee Life and AD&D insurance, 100% covered for employee 401K up to 4% matching contribution 15 days of paid vacation, increases with tenure 10 paid federal holidays 12 weeks for parental leave About fusionSpan fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region. Check out our Great Place to Work Certified Badge here. fusionSpan employees working remotely are expected to have their camera on during all virtual meetings. Our Company Values: Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates. Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance. Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.