Senior ServiceNow Engineer

Position Summary The Senior ServiceNow Developer is responsible for advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. This role serves as a senior technical contributor within IT Service Management, providing hands-on development expertise while guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances. Key Responsibilities Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements Create and maintain REST and Scripted REST APIs, Flow Designer solutions,SubFlows, and Integration Hub actions, including custom integrations and automation scripts Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases Other duties as assigned Qualifications