Consumer Experience Insights - Clinical Trials

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY: Leads the evolution from traditional web and portal metrics to an insight-driven approach that connects patient, caregiver, and investigator site behavior to clinical trial engagement and recruitment actions across core trial properties. This role serves as the critical bridge between digital analytics reporting and clinical operations/trial management, ensuring Therapeutic Area (TA) leads, Recruitment Managers, and Digital Health Product Managers have the end-to-end telemetry needed to optimize trial discovery, pre-screening, enrollment, and retention journeys—shifting the team from reactive recruitment reporting to proactive trial participant experience design. PRIMARY DUTIES: Turn Data into Story: Synthesize participant behavioral, screening journey, and engagement data into clear, actionable insights; build narratives connecting site activity to trial enrollment bottlenecks and study milestones; deliver recurring, tailored insight packages to clinical operations stakeholders. Own the Participant Journey: Map and analyze end-to-end digital trial experiences (from study landing page to pre-screening and site referral) to identify friction, drop-off points, and participant drop-out risks; maintain a trial-portfolio-level recruitment health dashboard. Drive Action & Optimization: Partner with clinical operations, patient recruitment marketing, UX, and trial software engineering to prioritize digital pre-screening, eConsent, and decentralised trial experience improvements; lead test-and-learn strategies (A/B testing for landing pages, personalized content pathways); measure the post-launch impact of changes on trial recruitment speed and participant retention. Champion the Patient & Site Voice : Integrate Voice of Patient (VoP) data, site feedback, behavioral analytics, and qualitative survey insights into a unified understanding; proactively surface insights to Recruitment and Clinical Trial Product Managers. Influence Strategy : Advocate for patient-centric trial design; make complex recruitment and operational data accessible for executive clinical leadership; apply clinical tech trends and competitive recruitment benchmarks to elevate trial execution capabilities. COMPETENCY: Digital analytics and patient journey analysis Data storytelling and clinical leadership communication Participant recruitment experimentation and optimization frameworks Cross-functional clinical operations leadership Patient-centric clinical trial design thinking EXPERIENCE: 5+ years in digital analytics, participant/patient experience insights, or a similar clinical insights-to-action role. Hands-on proficiency with GA4 and Adobe CJA (custom explorations, screening funnel analysis, attribution analysis). Experience analyzing clinical trial recruitment platforms, patient portal flows, or digital health experiences preferred. Experience with Medallia heatmaps/surveys, Qualtrics, or comparable Voice of Patient/Customer platforms. Demonstrated ability to deliver prioritized, actionable recruitment and retention recommendations. Proven skill communicating complex analytical findings to non-technical clinical trial stakeholders and investigators. Strong understanding of digital patient UX, funnel mapping, and pre-screening conversion optimization. LANGUAGE SKILLS: Proficient in English and communication QUALIFICATIONS / REQUIRED EDUCATION: Bachelor’s degree in Healthcare Analytics, Clinical Research, Data Science, Human-Computer Interaction (HCI), Public Health, or a related field. PHYSICAL DEMANDS: REMOTE. Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools. Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. WORK ENVIRONMENT: Remote EXPECTED HOURS OF WORK: Monday-Friday, Standard Business Hours TRAVEL: Occasional travel for team meetings or training (if required by organization). ADA Statement An individual must be able to perform the essential functions of the position, with or without reasonable accommodation. The requirements outlined in this job description are representative of the knowledge, skills, abilities, and other qualifications necessary to successfully perform the essential functions of the position. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law. This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or requirements of the position. Duties and responsibilities may be modified, added, or reassigned based on business needs. EEO/AA Statemen New Era Technology is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, transfer, leaves of absence, discipline, termination, layoff, recall, and other terms and conditions of employment. Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $83—$83 USD New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. 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