CrelioHealth
Project Manager - Client Onboarding
About this role
Project Manager, Client Onboarding CrelioHealth Inc. · Remote (United States) · Full-time · Travel to client sites (~25–40%) Compensation: $95,000 – $120,000 base, depending on experience + performance incentives (including incentives on expansion or referral opportunities you help close). Benefits include health coverage and PTO. About CrelioHealth CrelioHealth builds cloud-based laboratory information systems (LIS/LIMS) that power diagnostic labs across the United States and 2,500+ labs worldwide. Our platform runs the full lab workflow — from order booking and specimen tracking through result reporting, patient engagement, billing, and inventory — for physician office labs, hospital labs, reference labs, and direct-to-consumer testing companies. We are HIPAA-compliant, SOC 2 and ISO 27001 certified, and growing quickly in the US market. The Role When a lab signs with CrelioHealth, you are the person who turns that signature into a running lab. You will own client onboarding end to end: planning the implementation, configuring the rollout with our product and support teams, training lab staff, managing the go-live, and making sure the client is delighted enough to expand and refer. You are the face of CrelioHealth from kickoff to steady state. This is not a sales role. You carry no quota and you will never cold-call. But onboarding is where trust is built, and trust is where growth comes from. We want someone who can confidently present the platform, handle a skeptical lab director, and spot the moment a client is ready for another module or another location — and who earns incentives when those opportunities convert. What You Will DoOwn implementations
- Lead onboarding projects for new US clients — single-site labs through multi-location networks — from kickoff through go-live and handover to support.
- Build and run the implementation plan: scope, milestones, data migration, instrument interfaces, integrations (EHR/EMR, billing, HL7/FHIR), user setup, and validation.
- Coordinate internal teams (product, engineering, support) and client stakeholders (lab directors, pathologists, techs, front-desk, billing, IT) to keep every go-live on schedule.
- Travel to client sites for kickoffs, go-lives, and training — roughly 25–40% of your time, varying with the project calendar. Make clients successful
- Train lab staff on real workflows — accessioning, worklists, QC, reporting, patient portal — and adapt the training to how each lab actually operates.
- Anticipate and manage change resistance: a lab switching its LIS is changing how everyone works, and you will guide them through it.
- Track onboarding health (time-to-go-live, adoption, early ticket volume) and report status honestly to clients and leadership. Champion the platform
- Present and demo CrelioHealth confidently — to the client team that signed, and to the wider staff who did not choose it but must love it.
- Identify expansion opportunities during onboarding (additional modules, locations, or referrals) and hand them to the growth team — with incentives for you when they close.