Help Desk Engineer

Company Description Why are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description In a nutshell Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe, we´re looking for three Multilingual (Spanish, English and French) services desk. As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service. Where will you be based and what business will you support? This hybrid position is based in Barcelona, Spain with a minimum of three days per week in the office. How can you help us? Key Duties and Responsibilities: Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 10 ⁄ 11 Identity & Access Management Printing and patching (desktop/server) Application triage and routing Register, classify, and follow up on tickets using internal processes. Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements. Identify and document workarounds and recurring issues. What can we do for you? We offer the opportunity to work on impactful, global IT projects within a collaborative and international environment, providing exposure to business-critical systems, continuous learning, and professional growth opportunities . Qualifications Are you our kind of extraordinary? Experience: 2-3 years of experience in an IT Service Desk, Help Desk, or End User Support role. Basic experience in a Service Desk or IT support role is expected. Candidates must possess strong communication skills in English, French, and Spanish. Solid troubleshooting skills, especially with Windows and Microsoft 365. A strong customer service mindset and initiative to resolve issues efficiently. A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment. Education: A secondary school diploma is required. Nice to have: Experience with Windows Server, Active Directory, or networking. Familiarity with BMC Helix ticketing system. ITIL Foundation certification. Knowledge of Azure, SCCM, or Intune. Additional Information We support your development! Do you feel like you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Find out more on our Careers page: https://careers.eurofins.com/ Company description: Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades.