Patient Care Coordinator-(Medical Intake)

Remote•Remote

Full-timeRemoteremotejobsorg

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About this role

Job Summary Best Office Staff is seeking a compassionate and detail-oriented Patient Care Specialist to join our team. This role is critical in ensuring a positive experience for our patients from their first interaction with the clinic through their ongoing care. The ideal candidate will have a strong commitment to exceptional patient service, excellent communication skills, and an ability to thrive in a fast-paced, patient-centered environment.

Responsibilities

Patient Interaction: Greet and check in patients with a friendly, welcoming demeanor. Guide them through the intake process, answer questions, and ensure they feel comfortable.
Scheduling Appointments: Efficiently schedule and confirm patient appointments, ensuring minimal wait times and optimal clinic flow for both eye care and aesthetics services.
Patient Records: Maintain and update patient records accurately, ensuring confidentiality and compliance with HIPAA standards.
Insurance Coordination: Verify insurance eligibility for eye care services, handle prior authorizations, and assist patients with insurance-related questions.
Billing and Payments: Assist with billing inquiries and payments for both eye and aesthetics services, explaining costs and insurance coverage where applicable.
Communication: Serve as the main point of contact for patients, responding to phone calls, emails, and messages promptly.
Pre-Visit Preparation: Prepare necessary forms and documentation for patient visits in both departments and ensure that all pre-visit requirements are completed.
Patient Education: Provide basic information to patients about eye health, aesthetics procedures, and follow-up care instructions, as directed by the clinical professionals.
Post-Treatment Assistance: Provide patients with aftercare instructions for aesthetics treatments and eye care procedures, ensuring they understand recovery steps and product usage.

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/10/2026, 8:10:34 AM

Last seen

9/10/2026, 8:10:34 AM