Social Discovery Ventures
Senior Technical Support Specialist (FinTech / Open Banking)
About this role
Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for a Senior Technical Support Specialist to join Noda — a fast-growing open banking payment platform operating across the European market. This is a role for someone who enjoys solving complex technical issues, working closely with merchants and internal engineering teams, and taking ownership during critical situations. You will become a key expert inside the support team, help scale internal processes, and directly influence the quality and stability of our payment operations. Your main tasks will be:
- Support merchants during integration with Noda’s payment solutions;
- Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems;
- Diagnose incidents, identify root causes, and coordinate resolutions with internal teams;
- Ensure smooth and stable operation of payment flows and integrations;
- Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams;
- Improve and maintain technical documentation, integration guides, and internal knowledge base;
- Participate in integration testing and quality control processes;
- Mentor junior team members and help improve support standards across the team. We expect from you:
- 4+ years of experience in Technical Support, Integration Support, or Payment Support roles;
- Experience working with FinTech, payment systems, PSPs, or open banking products;
- Strong understanding of HTTP, APIs, client-server architecture, and payment flows;
- Hands-on experience with logs and monitoring tools (Kibana or similar);
- Understanding of incident management processes, SLA/SLO principles, and production support environments;
- Experience working with SQL/NoSQL databases;
- Strong analytical and troubleshooting skills;
- Excellent communication skills and ability to build trusted relationships with merchants and internal stakeholders;
- Experience mentoring or supporting junior team members;