Tier 1 Help Desk Technician (Hawaii Standard Time Shift)

Remote•Remote

Full-timeRemoteUSD 40,000 - 45,000remotejobsorg

Customer Supportremotejobs.org

About this role

About This Role Darkhorse Tech is a managed IT services provider built for dental. We support dental practices, specialists, multi-location groups, and DSOs across the country with day-to-day IT support, cybersecurity, cloud hosting, and email security. We are hiring a Tier 1 Help Desk Technician to cover the Hawaii Standard Time business day. You will be the first voice our Hawaii and Pacific-region dental clients hear when something breaks, and for much of your shift you will be the one solving it. This is a real ownership seat, not an overflow queue. Read the schedule carefully: this position works 8:00 AM to 5:00 PM HST, which is 2:00 PM to 11:00 PM Eastern. You can live anywhere you can consistently work those hours.

What You’ll Do

Take inbound calls and tickets from dental practices and resolve Tier 1 issues on first contact
Handle password resets, user account setup, printer and print queue problems, wireless configuration, drive mapping, and workstation troubleshooting
Support Windows 10 and newer, Microsoft 365, macOS, and dental practice management software including Open Dental
Set up and configure PCs, printers, peripherals, and basic network equipment
Work with vendors to open and drive support cases on behalf of clients
Document your work thoroughly enough that a teammate on the mainland can pick it up cold the next morning
Know the difference between an issue that can wait until tomorrow and one that has to be escalated right now, and act on it
Provide limited Saturday coverage as part of an on-call rotation What We’re Looking For
At least 1 year of technical support experience
At least 1 year of customer service experience
Strong written communication. In this role your documentation is the handoff.
Calm, clear phone presence with people who are stressed and not technical
Genuine comfort working independently. For a good part of your shift, you are the one on
Reliability. Our clients are counting on the shift being covered Nice to Have
MSP or multi-client support experience
Dental or healthcare IT background, especially Open Dental
ConnectWise or similar PSA experience

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/9/2026, 2:10:25 AM

Last seen

9/9/2026, 2:10:25 AM