Alkami Technology, Inc.
Manager, Implementation (MANTL)
About this role
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! We are looking for a Manager of Business & In-Branch Implementations to own the delivery of our most complex, relationship-defining implementation work within the Alkami portfolio: Business Omni, in-branch, and specialty account types. This is a role for someone who has lived inside a bank or credit union, understands what it takes to open accounts across multiple channels and product types, and knows how to build the process, structure, and team discipline that makes software implementations run smoothly at scale. Operating within Alkami's delivery frameworks, you will start with a lean team and build from there. You will inherit a pipeline that matters, financial institution clients with real expectations, and a mandate to create order, consistency, and momentum where there is currently complexity. This position reports directly to the Director of Implementation
- Initial Activations for Alkami’s MANTL product.Essential Duties & Responsibilities
- Own the delivery of Alkami's Business Omni, in-branch, and specialty account type configurations from kick-off through go-live, ensuring every financial institution client meets their commitments on time and with high quality.
- Develop and document repeatable, scalable implementation methodologies across account types while creating the structured process layout this team needs to grow without losing consistency.
- Hire, develop, and lead a team of Implementation Managers and specialists.
- Start hands-on, building toward a high-functioning, self-sufficient team aligned with Alkami's leadership expectations.
- Take clear ownership of the in-branch and specialty implementation pipeline, creating visibility into project status, risk, and pacing for Alkami internal stakeholders and clients alike.
- Serve as an escalation point and trusted advisor for banks and credit unions navigating complex onboarding implementations, bringing clarity and confidence at moments of friction.
- Work closely with Product, Engineering, Customer Success, and Support tracks to unblock deployment issues, feed back learnings, and advocate for what your clients need.
- Operate as a key member of the Implementation leadership team, working alongside peer managers for Online/Consumer and Large Bank tracks. Knowledge, Skills, & Qualifications Required:
- 3–5 years of experience in software implementation, project management, or technical delivery ideally in a SaaS or fintech environment.