Account Manager

Description Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining high-quality services consistently. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! We’re looking for an experienced Account Manager with a strong background in U.S. freight brokerage. The ideal candidate should have experience managing a book of customer accounts, handling day-to-day operations, maintaining and growing customer relationships, and taking ownership of account performance, revenue, and profitability. Strong communication, relationship management, and business development skills are important, along with a solid understanding of U.S. freight brokerage operations. Key Responsibilities Manage a portfolio of customer accounts as the main point of contact and build strong, long-term relationships. Identify opportunities to increase volume, add new lanes, and expand services within existing accounts. Lead regular account reviews, discuss performance and pricing, and proactively address customer needs. Handle escalations from start to finish and proactively prevent operational issues. Oversee carrier booking, load coverage, tracking, and exception management. Build and maintain a reliable carrier network, negotiate rates, and protect account margins. Ensure accurate load information, statuses, and documentation in the TMS. Review carrier invoices, collect PODs, resolve discrepancies, and ensure accurate handoff to billing. Requirements 5+ years of experience in U.S. logistics, freight brokerage, or freight forwarding Direct experience in Account Management / customer-facing roles Proven experience managing carrier relationships and negotiating rates Excellent English communication skills, both written and verbal Strong TMS proficiency and attention to detail Ability to take ownership of results and account performance Comfortable working Pacific Time hours Reliable internet connection and a quiet remote workspace Working conditions : Working schedule: Monday