Senior Solutions Consultant

Remote•Remote

Full-timeRemoteUSD 100,000 - 120,000remotejobsorg

Customer Supportremotejobs.orgbenefits

About this role

Who is Vodori? Vodori is a fast-growing, Series A SaaS company on a mission to transform how life science companies bring their products to market. We build powerful, cloud-based software that streamlines content management, regulatory review, and commercial enablement—empowering our customers to launch life-changing therapies faster and more efficiently. Our platform is trusted by over 100 leading life sciences organizations, and we’ve built strategic partnerships across the CRM, regulatory, and sales enablement ecosystems. With a proven direct sales model and growing momentum in the industry, Vodori offers a dynamic, purpose-driven environment where innovation and impact go hand in hand. Is Vodori the Right Fit for You? You might thrive at Vodori if you’re looking for:

Purposeful work: You want your daily efforts to directly impact customers, contribute to company growth, and accelerate your own career path.
A meaningful mission: You’re inspired by helping life science companies deliver critical drugs, vaccines, devices, and diagnostics to patients around the world.
A values-driven culture: You believe in putting customers first, thinking boldly, moving with urgency, striving for excellence, and keeping things simple.
A grounded, respectful environment: You appreciate a culture rooted in Midwestern values—where humility, transparency, trust, and respect are part of the fabric of how we work. As a highly impactful individual contributor, the Senior Solutions Consultant leads complex client engagements and technical projects. You will act as the hands-on project owner for Vodori’s existing customers after post go-live, helping them maintain, optimize, and expand their platform utilization. By driving the successful end-to-end delivery of customer-requested configurations (such as periodic system upgrades), implementing add-on modules (like AI or custom dashboards), and executing data migrations, you will serve as the independent execution engine that turns customer needs into reality. This is a post-sales role working with the customer maintain the system and adopt the Vodori product. Thriving in this dynamic, hands-on position requires adaptability, exceptional prioritization skills, and a commitment to mastering product functionality. The Senior Solutions Consultant partners cross-functionally with Configuration Specialists (who execute technical setups), Customer Success Managers (who guide ongoing relationships), and the Customer Support team (who route incoming requests). Ultimately, this role is ideal for a professional blending strong business and technical acumen with leadership capabilities, comfort navigating ambiguity, and a passion for driving continuous value for our customers.

Responsibilities

Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services.
Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists
Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices.
Orchestrate repeatable programs like regular system upgrades (3x per year for each customer), customer-requested configuration maintenance, and the enablement of add-on modules like AI or dashboards.
Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment.
Manage the successful end-to-end delivery of additionally assigned specialized workstreams including expansion and upsell initiatives, data migrations, and system integrations.
Manage training program, including executing ongoing training for live customers and ongoing maintenance and updating of our training hub.
Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans.

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/5/2026, 2:10:24 PM

Last seen

9/5/2026, 8:10:25 PM