Senior Site Reliability Engineer I

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. Site Reliability Engineers (SREs) at Braze are responsible for keeping all internal-facing services and platforms running smoothly, ensuring consistent system reliability and maximum infrastructure uptime. SREs blend the roles of sensible system administrators and software engineers, applying sound engineering principles, operational discipline, and mature automation to our production environments. We specialize in distributed systems, operating at an extraordinary scale that includes serving over 3.3 billion monthly active users, collecting hundreds of billions of data points each month, and delivering billions of messages to our customers’ end-users daily. This Senior SRE role is specifically focused on supporting the Braze Ruby on Rails monolith and our growing fleet of Go API services. This position is embedded with product engineering teams who own APIs, taking their high-level feature requirements and helping translate them into reliable, highly scalable technology stacks. You will be responsible for the ingress fleets and API ingestion layers which serve as the main entry point for how the entire internet talks to Braze. Because of the highly operational and foundational nature of these ingress fleets, a deep, hands-on experience of both NGINX and Kubernetes is important. WHAT YOU’LL DO Lead NGINX & Kubernetes Ingress Infrastructure • Architect and Operate Ingress Fleets: Configure, tune, and operate Braze’s high-performance NGINX routing, proxying, and ingress controller layers that manage massive, real-time API ingestion traffic • Own and Expand Scaling Routines: Own, expand, and tune automated scaling routines for our high-throughput, API-based services, leveraging RED (Request, Error, Duration) metrics, Horizontal Pod Autoscalers (HPA), and customized scaling policies to ensure seamless traffic handling under extreme spikes Partner with Product Teams on Resilient Architectures • Translate Product Requirements: Partner directly with product engineering teams owning API features to translate product requirements into resilient, highly available, and scalable technology stacks • Manage SLIs, SLOs, and Error Budgets: Establish meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for API services, helping teams navigate error budgets to balance rapid feature deployment with stability • Systems Design & Capacity Planning: Conduct in-depth systems design, bottleneck profiling, and capacity planning to ensure Braze meets its strict enterprise-grade SLAs Incident Response & On-Call Excellence • Proactive On-Call Rotation: Participate in a PagerDuty on-call rotation, utilizing shifts not just to resolve structural alerts, but to update runbooks and proactively prevent incidents from recurring • Blameless Retrospectives: Lead root-cause analysis (RCA) and blameless retrospectives for availability and performance incidents, translating operational learnings into permanent system improvements WHO YOU ARE Required Experience & Skills: • Professional Experience: 5+ years of experience as a DevOps, or Site Reliability Engineer in a high-scale production environment • NGINX Mastery: Deep hands-on experience configuring, troubleshooting, and operating high-performance NGINX proxying, routing, and ingress controller layers under heavy traffic loads • Kubernetes Orchestration: In-depth, hands-on proficiency with Kubernetes administration, cluster networking, container orchestration, cluster scheduling, and container deployment • Linux Fundamentals: Excellent, OS-level understanding of Linux/Unix internals, including disk I/O, memory allocation, TCP/IP networking, and process management • Programming Proficiency: Strong programming/scripting skills—Ruby and/or Go preferred (or equivalent languages like Python, Java) to build custom automated tools, scripting, and platform frameworks • Infrastructure as Code: Experience managing infrastructure using IaC technologies such as Terraform, Ansible, Chef, or similar frameworks • Systems Thinking: Strong conceptual understanding of systems design—interfaces, boundaries, failure modes, edge cases, and cascading effects across distributed architectures • Collaborative Mindset: Excellent documentation practices and a high comfort level collaborating asynchronously across remote-first, global engineering teams Preferred / Nice to Have: • Data Technologies: Familiarity with data-tier architectures in our stack, including Redis, Kafka, Postgres, or MongoDB • Observability Systems: Experience using monitoring, profiling, and observability platforms (e.g., Prometheus, Grafana, Datadog or similar tools) to narrow in on incidents quickly • Cloud Infrastructures: Practical experience deploying and managing infrastructure services in major cloud environments (AWS, GCP, Azure) For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$153,815 – CA$277,000/year, with an expected On Target Earnings (OTE) between CA$172,000 – CA$308,400/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We’re committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. OUR AI-POWERED BRAZE RECRUITMENT P