Digital Success Strategy Manager

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf At Jamf, we empower people to be their best selves and do their best work. The Digital Success Strategy Manager owns Jamf’s digital customer success strategy: the one-to-many, technology-led engagement model that drives adoption, retention, and value at scale. Building on deep digital-success expertise, the role designs a modernized, AI-powered evolution of that motion and defines what it should do and why. It partners with a Digital Success Engineer who builds the supporting automation and tooling, and it owns the adoption and retention outcomes the strategy delivers. What you can expect to do in this role: • Owns the digital customer success strategy: the segmentation, lifecycle, and one-to-many engagement model that delivers adoption, retention, and value to customers outside high-touch coverage. • Designs and leads a modernized, AI-powered evolution of the digital motion, identifying where AI, automation, and agents can scale proactive, personalized engagement and setting the roadmap to get there. • Defines the strategy, requirements, and priorities that shape the digital motion’s tooling and automation, including the capabilities the Digital Success Engineer role must build. Partners closely with that role so the tooling serves the engagement model. • Owns the adoption, retention, and coverage outcomes of the digital motion, defining the metrics and targets and iterating the strategy based on results. • Designs digital engagement programs end to end, including customer journeys, campaigns, in-app guidance, and lifecycle touchpoints, in partnership with the Customer Success Management organization, Marketing, and Product. • Partners with the Customer Success Analytics Engineer and data teams to ground the motion in customer health, adoption, and usage signals, so engagement is targeted by data rather than guesswork. • Establishes governance and guardrails for automated customer communication, ensuring outreach is accurate, on-brand, appropriately reviewed, and safe to run at scale. • Aligns cross-functional stakeholders (CSM, Marketing, Product, and Operations) around the digital success strategy and roadmap, building buy-in and driving adoption without direct authority. • Serves as a subject-matter expert and internal advocate for digital and scaled customer success, bringing external best practices and a modernized vision to Customer Success leadership. • Works with autonomy to execute the strategy and roadmap, exercising judgment on day-to-day priorities and escalating novel or highly cross-functional decisions for guidance. • Other duties and special projects as assigned. What we are looking for: • 6+ years in customer success, digital or scaled customer success, or customer engagement strategy, including designing and running digital or one-to-many programs (required) • Deep expertise in digital customer success: segmentation, lifecycle design, tech-touch engagement, and the tooling that powers it (required) • Demonstrated ability to apply AI and automation to customer engagement, with a clear point of view on where AI scales the motion and experience putting it into practice (required) • Experience translating strategy into clear requirements and priorities that a technical builder can execute against (required) • Working knowledge of customer success data and metrics (adoption, customer health, gross and net retention) and how to use them to target and measure engagement (required) • Familiarity with customer success and engagement platforms such as Gainsight, Salesforce, and in-app or digital-engagement tooling (preferred) • Strong communication and cross-functional leadership skills, with the ability to influence CSM, Marketing, Product, and leadership stakeholders (required) Education and Certifications • Bachelor’s degree in a business, technical, or related field, or equivalent experience (required) • A combination of relevant experience and education may be considered (required) • Certifications in relevant customer success, engagement, or data platforms (preferred How we help you reach your best potential: • Named a 2025 Best Companies to Work For by U.S. News • Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z • Named one of Forbes Most Trusted Companies in 2024 • Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families • Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® • We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. • You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf • We set achievable targets, help each other out, and share best practices across the team. • You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world Pay Transparency At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual’s pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role. For sales and commission-based roles, we post On-Target Earnings (OTE), which includes base salary plus estimated commission based on achieving 100% of performance targets. Commission is not guaranteed and varies based on individual performance results. The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range. National Pay Transparency Range $104,000—$162,000 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement – driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]