Mid-Market Customer Success Manager EMEA

About the Role As a Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes. Responsibilities • Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts Requirements • 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion • Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes • Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics • Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels • Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus) Compensation Additional Information About Us At Teramind, we’re pioneering a predictive, AI-driven approach to safeguarding organizations’ people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset – delivering clear visibility, control, and proactive protection across digital environments. We’re open to hiring in just about every country in the world! Feel free to apply even if you don’t live in the country listed in the job description. Benefits This is a remote role. Teramind has been a fully remote company since 2014, and for us that means real flexibility and teams that are genuinely global and diverse. You’ll also get: • Competitive compensation • Flexible paid time off • Laptop reimbursement • Career growth and professional development opportunities • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. You can make an impact quickly. Our Recruitment Process We don’t expect you to check every box on the list. If you can picture yourself contributing to this team, we want to hear your story! Most roles move through three interviews, though some can move quicker with fewer rounds. Leadership and technical roles may move through a more thorough process with multiple interview stages. All roles require reference and background checks. Equal Opportunity Teramind is proud to provide equal employment opportunities to all employees and applicants, and we do not discriminate on the basis of any characteristic protected by applicable local law. We provide reasonable accommodations to individuals with disabilities. If you need an accommodation to complete this application, participate on an interview, or perform this role, contact [email protected].