HOME DEPOT U.S.A., INC.
Senior Software Engineer - Platform Reliability Engineering
About this role
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: As a Senior Software Reliability Engineer on the Platform Reliability Engineering team, you will ensure the resilience, performance, and security of our enterprise Cloud Platform, working alongside partner RE and Enablement teams that support our critical Engineering Experience services. As a subject matter expert in Reliability Principles and Practices, you will deliver on RE initiatives, remove toil through automation, mentor junior engineers, lead incident triage, perform root cause analysis, and drive no-repeat resolutions of systemic problems through blameless postmortems and problem management. Your mission is to engineer reliability into our platforms through automation; rigorous change, incident, and problem management; and destructive testing, while establishing and enforcing Service Level Objectives (SLOs) that let product teams build and run customer-facing workloads on highly available, paved-path solutions. Key Responsibilities:
- 50% Delivery and Execution
- Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes a broad view when approaching issues; using a global lens
- 20% Learns and Grows
- Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged using both formal and informal development channels
- 20% Plans and Aligns
- Collaborates with other team members in agile processes; Creates new and better ways for the organization to be successful; Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Adapts approach and demeanor in real time to match the shifting demands of different situations; Relates openly and comfortably with diverse groups of people
- 10% Supports and Enables
- Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions Direct Manager/Direct Reports:
- This position typically reports to Software Engineer Manager or Sr. Manager
Preferred Qualifications
- 4+ years of relevant work experience in a related engineering field (Systems, Software, Operational) or a reliability engineering domain
- Experience with ITIL processes and the support and maintenance of production systems, including Change, Incident, and Problem Management
- Experience leveraging AI tooling to compress MTTD, MTTM, and MTTR
- Experience with common scripting and programming languages (BASH, Python, Golang, TypeScript, Java) and data serialization and configuration DSLs (YAML, JSON, HCL)
- Experience with infrastructure automation and orchestration tools such as Terraform and Ansible
- Experience managing Google Cloud Platform (or equivalent) projects and services, including infrastructure, Compute, Developer Tools, Security, and Identity and Access Management
- Experience with observability and monitoring tooling such as Prometheus, Grafana, and OpenTelemetry
- Strong understanding of container orchestration (Kubernetes/GKE) and modern microservice architectures
- Familiarity with Unix and Linux operating systems
- Experience with security tooling (Wiz) and frameworks
- Experience designing and executing destructive, performance, and failure-scenario tests, including leading team drills that validate operational readiness
- Experience with modern debugging and root cause analysis techniques
- Experience with version control systems
- Strong understanding of SLOs and core SRE principles and practices