Strategy and Operations Manager, Executive Programs

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: San Francisco, CA What you’ll do Cloudflare is looking for a Strategy and Operations Manager to lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution. This role will support a dynamic portfolio of work that may include Executive Briefing programs, strategic events, business development initiatives, customer programs, and other company priorities. You will structure ambiguous opportunities, develop recommendations, align stakeholders, and move initiatives from concept through execution. You will also build the processes, tools, and operating rhythms needed to scale successful programs. Based in our San Francisco headquarters, this is a highly visible individual contributor role that works with Cloudflare executives, customers, external partners, and teams across Sales, Customer Success, Product, Marketing, Finance, Legal, Workplace, and IT. Responsibilities will include: Executive Briefing and Event Programs Act as the EBC Program representative in the San Francisco office and build strong relationships with all internal senior stakeholders in the United States, and other visitors. Promote and evangelize the EBC brand & value proposition within the region. Own the end-to-end planning and delivery of strategic Executive Briefings, aligning customer objectives, agendas, executive participation, logistics, and desired business outcomes. Maintain accurate program records and operational data, including schedules, attendee information, agenda changes, feedback, and follow-up actions. Deliver best-in-class executive experiences through hands-on coordination of registration, room setup, catering, gifting, surveys, and other briefing requirements. Own relationships with catering, gifting, hotel, and transportation vendors; establish service standards, coordinate delivery, and manage spend against budget. Partner with Workplace, IT, Sales, Customer Success, and other teams to deliver a seamless guest experience, resolve issues, and improve the broader office experience. Develop reusable templates, training, playbooks, and personalized briefing materials that improve program quality and scalability. Use feedback, program data, and stakeholder input to identify opportunities and lead improvements to the EBC operating model. Define and report monthly success metrics, customer insights, program performance, and recommendations to leadership. Strategy, Operations, and Special Projects Lead cross-functional special projects based on evolving company, customer, and executive priorities. Develop and manage strategic events and programs from concept through execution, measurement, and improvement. Support business development initiatives through opportunity research, partner evaluation, business-case development, and cross-functional coordination. Build scalable processes, tools, and operating rhythms that improve visibility, accountability, and execution. Step into high-priority initiatives where additional strategy, structure, or execution leadership is needed. Desired Skills 5+ years of experience in strategy and operations, program management, business development, strategic events, consulting, customer programs, or another highly cross-functional role. Very strong project management skills and can identify and solve problems quickly with minimal management guidance Outstanding customer service mentality and attention to detail Ability to engage up and down the organization (including SVP+) with confidence, poise and gravitas. Highly organized and self-motivated to create and execute on new projects Team player who can take on projects in various stages of completion and run Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast paced environment Strong attention to detail and craftsmanship, with a knack for prioritization and scoping Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements. Experience building trusted advisor relationships with senior management Possesses exceptional written and interpersonal communication skills, and able explain your work clearly and concisely to stakeholders Required Education And Experience Bachelor’s degree or equivalent 3-5 years experience in program coordination, executive events, events coordination, or customer-facing roles Proven track record of strong project management skills, with the ability to scope, execute and report on projects throughout their lifecycle Familiarity with CRM or briefing management platforms (e.g., Salesforce, Gainsight, or similar); ability to learn new tools quickly Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact programs. Excellent spoken and written communication as well as receptive listening skills with ability to present to different audiences (Executives, Sales, and Customer Success). Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results. Compensation Compensation may be adjusted depending on work location. San Francisco Estimated Base salary $110,000 - $152,000. Equity This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.