Business Analyst - Canadian Payments

THE ROLE 📝 We’re looking for a Business Analyst with strong payments experience to join Form3’s Product team and play an important role in building out our new Canadian Real-Time Rail (RTR) payment gateway. Working closely with the Product Manager, you’ll be involved from an early stage in the build, helping to understand payment scheme and business requirements and turn them into clear, actionable requirements that support the development and delivery of the product. What you’ll be doing: Work closely with the Product Manager to support the end-to-end build and delivery of Form3’s Canadian RTR payment gateway. Understand and analyse payment scheme, product and business requirements, translating these into clear and actionable requirements. Create high-quality user stories, acceptance criteria and functional and non-functional specifications. Analyse the impact of product changes and enhancements and clearly document requirements to support delivery. Use data and analysis to provide insights and support informed product decisions. Collaborate with stakeholders across Product, Engineering and the wider business throughout the product development lifecycle. Build deep knowledge of the Canadian payments ecosystem, becoming a trusted source of payments expertise for colleagues and stakeholders. Take ownership of key Business Analyst activities and deliverables, helping the team move from requirements through to successful product delivery. WE’RE LOOKING FOR 🔍 As RTR is a new payment scheme, we don’t expect you to have previous RTR experience. What’s much more important is a strong understanding of the Canadian payments landscape and infrastructure, with experience of payment rails such as Interac e-Transfer. Knowledge of the wider North American payments landscape, including US schemes such as FedNow or RTP, would also be valuable. Essential Experience working as a Business Analyst within payments, banking or FinTech. Strong knowledge of the Canadian payments ecosystem and infrastructure, ideally including experience with Interac e-Transfer or other Canadian payment rails. Experience translating complex business, product or payment scheme requirements into clear user stories, acceptance criteria and functional specifications. Strong technical understanding of APIs, cloud technologies and modern system architectures, with the ability to translate business requirements into clear technical requirements and collaborate effectively with Engineering teams. A good understanding of the product development lifecycle and experience supporting products from requirements through to delivery. Strong analytical skills, including experience using data to support decision-making. Excellent stakeholder management and communication skills, with the ability to make complex payment concepts clear and actionable. The ability to work autonomously, take ownership and operate effectively in a fast-paced environment. Desirable Knowledge or experience of the US payments landscape, particularly real-time payment schemes such as FedNow and RTP. Experience working with real-time or instant payments. Broader knowledge of payment schemes, payment infrastructure and how financial institutions move money. INTERVIEW PROCESS ✍️ Stage One: Screening Call with the Talent Team Stage Two: Team Interview with a Senior Business Analyst and Senior Product Manager Stage Three: Zoom Interview with two Heads of Product Stage Four: Executive Review with the Chief Product Officer We always aim to stick to the above process; however, there may be occasions when an additional interview stage is required for us to be sure we are hiring the right person! HIRING LOCATION 📍 We are hiring remotely within the Canada in the following provinces: Ontario All new joiners start their first day in one of our offices to collect the equipment needed to work remotely. BENEFITS 🏝️ Form3 is a 100% remote, flexible business and can offer part-time working arrangements. We believe this enables our people to achieve amazing things while maintaining a healthy work-life balance. For further information on what it’s like to work here and our full benefits package, visit our careers page. If you have any other questions, we’d be happy to discuss these during the interview process. ABOUT FORM3 💭 Revolutionising the world of payments with our cloud-native, multi-cloud platform. For more information about Form3, check out the following pages: What we do | Life at Form3 | Benefits | Payments Cannot Fail Series | .Tech Podcast OUR DEI&B COMMITMENT We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences. Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be. As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage. If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to [email protected] clearly stating your consent for us to process this data. For more information please refer to our Recruitment Data Policy.