Liberty Mutual Insurance
Senior Claims Representative
About this role
Description At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. Are you looking for an opportunity to join a claims team with a fast-growing company that has consistently outpaced the industry in year-over-year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative, you will review, and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual. You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Plano, TX; Hoffman, IL; Suwanee, GA; Boston, MA; or Westborough, MA. (Please note this policy is subject to change.) *This position may be filled as a Senior Claims Representative or Associate Claims Specialist. The salary range posted reflects the range for the varying pay scale that encompasses each of the Liberty Mutual regions and the overall cost of living for that region.
Responsibilities
- Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
- Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
- Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
- Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
- Determines and negotiates settlement amount for damages claimed within assigned authority limits.
- Write simple to moderately complex property damage estimates or review auto damage estimates.
- Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
- Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
- Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed. Qualifications- Bachelor's Degree preferred. High school diploma or equivalent required.
- 1-2 years of experience. Claims handling skills preferred.