PNC
Account Manager II - Treasury Management Specialty Services
About this role
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Account Manager II within PNC's Treasury Management organization, this is a remote position. Independent role managing Treasury Management client relationships and complex servicing needs • Owns client requests end-to-end with minimal oversight • Handles escalations and high-impact situations confidently • Acts proactively to anticipate needs and drive solutions • Partners cross-functionally (TMOs, RMs, internal teams) to deliver outcomes Key Strengths: • Client focus & relationship building • Ownership & accountability • Clear, proactive communication • Strong problem-solving & critical thinking • Treasury Management experience strongly preferred • Ability to manage multiple priorities in a fast-paced environment Profile: • Experienced, non-entry level professional • Proven success managing complex clients independently • Demonstrates autonomy, influence, and proactive service delivery This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description
- Under supervision, responsible for developing and maintaining assigned long-term client relationships. Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units. May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients.
- Serves as point of contact for client matters. May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
- Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. May work with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines.
- Participates in the analysis, assessment and documentation of client requirements. Forecasts and tracks key account metrics. May identify customization needs, and work with service partners to decision/implement.
- Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues. Serves as an escalation point for high severity requests or issues. Works towards finding the best solution to maintain a positive client relationship. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: