Helpdesk Technician

United Kingdom•Remote

Remote0–0remotefirstjobs

customer_servicemiddleremote-first-jobsbenefits

About this role

Helpdesk Technician Closed 📅 Week ago 🇬🇧 United Kingdom 💬 Customer Service 🔵 Mid-level Job Description Helpdesk Technician

London, Battersea office Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote. About LEAP LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms. Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here. The Opportunity Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team. Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat. With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people. What you’ll do Providing excellent client support and issue resolution via email, phone, and live chat. Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products. Working efficiently and effectively to achieve and exceed Key Performance Indicators. Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc). Building productive client relationships and high client satisfaction. What you’ll bring At least 1 year’s experience in a customer facing environment. Excellent communication, customer service, and writing skills. Strong analytical and problem-solving skills. Competence with Microsoft products, in particular, Word and Excel. Demonstrated strong collaborative teamwork and people skills. Experience with Salesforce or another CRM system would be beneficial. Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team. Attention to detail, ability to manage time effectively, and ability to meet deadlines. Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous. What you’ll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date: Friday, 10th September 2026 We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you. #LI-KT1 This job is filled or no longer available Explore more remote jobs Helpdesk Support Insurance Legal Salesforce Staff Business Client Satisfaction Cloud Communication CRM Customer Service 5 similar remote jobs Explore latest remote opportunities and join a team that values work flexibility. View all jobs IT Technician II (Remote) Intelligent Technical Solutions $14k 2 Weeks ago Patient Technology Technician PEAKE Technology Partners, An Omega Systems Company Month ago Service Desk Engineer (Hybrid – Remote + Onsite Support) LincolnIT Month ago Level 1 Support Technician DistantJob Month ago Support Technician (Late Shift PH Time) First Focus 2 Months ago Remote companies like LEAP Wealth Explore remote-first companies similar to LEAP Wealth. Discover other top-rated employers that offer flexible schedules and work-from-anywhere options. All companies Elite Technology 501-1000 www.elite.com Digital financial management and business operations software solutions for law firms globally. → VYNYL 11-50 vynyl.com Develops custom software and provides strategic technology partnership for digital transformation. → Trackforce 201-500 www.trackforce.com Develops a cloud platform for physical security workforce management, serving guarding companies and corporate enterprises globally. → Caseware 201-500 www.caseware.com Develops cloud-native SaaS for audits, financial reporting, and AI-ready data platforms. → Actionstep 201-500 www.actionstep.com A law firm operations platform for matter management, legal accounting, workflows, documents, billing, and reporting. → Shopmonkey 51-200 www.shopmonkey.io Develops cloud-based auto repair shop management software for businesses across North America. → Project: Career Search Rev. 2026.9 [ Remote Jobs ] Direct Access We source jobs directly from 21,000+ company career pages. No intermediaries. Search Jobs Post a Job 01 Discover Hidden Jobs Unique jobs you won't find on other job boards. 02 Advanced Filters Filter by category, benefits, seniority, and more. 03 Priority Job Alerts Get timely alerts for new job openings every day. 04 Manage Your Job Hunt Save jobs you like and keep a simple list of your applications. 21,000+ SOURCES remotefirstjobs.com UPDATED 24/7

Posting details

Remote

Yes

Employment type

—

Workplace type

Remote

Source

remotefirstjobs

First seen

8/29/2026, 2:10:29 AM

Last seen

8/29/2026, 2:10:29 AM