InstaSafe
Senior Networking & Security Field Technical Engineer
About this role
This is a remote position. About InstaSafe InstaSafe is a fast-growing B2B cybersecurity SaaS company focused on securing the future of work through Zero Trust security architectures. Our platform helps enterprises securely access applications, users, and data across hybrid, cloud, and on-prem environments using technologies such as Zero Trust Network Access (ZTNA), Identity & Access Management (IAM), Single Sign-On (SSO), Multi-Factor Authentication (MFA), endpoint controls, and network security enforcement. We work with enterprises, system integrators, and service providers across regulated industries, enabling secure digital transformation at scale. Role Overview The Senior Networking & Security Field Technical Engineer is a senior individual-contributor role responsible for deep technical troubleshooting, customer environment analysis, and resolution of complex networking, identity, and security issues in production environments. This role sits at the intersection of customer deployments, field engineering, and advanced technical support, and works closely with Product Engineering, Customer Success, and Solution Architecture teams. The engineer will handle escalated issues, replicate customer problems in lab environments, and contribute to continuous product reliability and operational excellence. Duties & Responsibilities
- Troubleshoot complex networking, security, and identity issues in customer production environments.
- Perform deep diagnostics acrossapplication access, network paths, authentication flows, and security controls.
- Replicate customer issues in lab environments and validate fixes with engineering teams.
- Supportfield deployments, upgrades, and critical customer incidents.
- Troubleshoot Linux networking issues using hands-on tools (tcpdump, packet analysers, netstat, logs).
- Handle escalated cases end-to-end, including customer communication and closure.
- Document root causes, fixes, and troubleshooting runbooks for internal use. Requirements Education & Experience
- Bachelor’s degree in Computer Science, IT, or related field.
- 6+ years of hands-on experience in networking, security engineering, or TAC / advanced support roles. Core Technical Skills
- Strong understanding ofTCP/IP, DNS, SSL/TLS, routing concepts, and traffic flows.
- Hands-on experience withenterprise networking and security architectures.
- Practical troubleshooting experience with Linux-based systems and networking.
- Experience with identity systems: Azure AD, ADFS, Active Directory, LDAP, SAML.
- Working knowledge ofNGFWs, proxies, and secure access controls.
- Exposure toDC/DR architectures and multi-cloud environments. Preferred / Good-to-Have
- Prior experience infield engineering or TAC environments.