Portuguese Payroll Delivery Senior Associate

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at Summary: To contribute and support the team responsible for the execution of payroll and post-payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities • Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs • Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs • Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks • Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities • Ensure Tickets and Calls are responded within SLA timescales and to a high standard • Support System Maintenance Testing • Liaise and transact with Third Parties • SOC Controls completed on time and with the necessary evidences • Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice • Maintenance of DWIs to ensure processes are up to date and reflective of the service • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate • Highlight to Service Manager any deviations from the standard scope of service • Ability to recognize and deal appropriately with sensitive and confidential information • Time Recording to be completed accurately and on time • STRADA Security Standards are adhered and followed • Contribute to team meetings and raise any issues immediately to your Service Manager • Ensure you are up to date with all STRADA HR announcements and communications • Build good relationships with all lines of businesses where appropriate • Update internal stakeholders, when needed, in a timely and accurate way • Participates in projects and activities as needed and assigned ## Required Experience Professional / Job Experience • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint • Flexibility to support a global and fast paced environment • Attention to detail • Excellent written and verbal skills • Self-motivated and a willingness to learn • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Education and Training Essential • BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience • 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Desirable • Experience working with HR and payroll data At Strada, our values guide everything we do: