Billing Coordinator – Freight & Logistics

Work Model: 100% Remote Employment Type: Full-Time Department: Billing / Finance Operations Build Your Career With Alia Services Alia Services connects talented professionals with growing companies around the world. We specialize in remote recruitment, workforce, and payroll solutions, helping organizations build exceptional teams while creating meaningful career opportunities for professionals. We’re looking for a detail-oriented and analytical Billing Coordinator – Freight & Logistics to support freight-related billing operations, resolve pricing and shipping discrepancies, and ensure orders are invoiced accurately and on time. If you have experience in billing, Accounts Payable, Accounts Receivable, freight, logistics, or finance operations and you’re comfortable investigating discrepancies and working directly with internal teams, carriers, and account stakeholders, this could be a great next step in your career. Why Join Alia Services? At Alia Services , we want our team members to feel supported throughout their employment while having opportunities to grow professionally. As part of our team, you’ll have access to: 100% Remote Work – Work from the comfort of your home while collaborating with an international team and client. Health Insurance – Health insurance coverage provided through SafetyWing , beginning as soon as you are hired. Paid Time Off (PTO) – Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance. Reliable Payroll – Consistent payroll administration and support from the Alia Services team. Dedicated HR Support – Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us. Professional Growth – Opportunities to develop your skills, gain international experience, and grow professionally. Coaching & Feedback – One-on-one coaching, ongoing feedback, mentorship, and development opportunities. International Experience – Gain valuable experience working remotely with international companies and teams. Cross-Functional Development – Opportunities to expand your knowledge and gain exposure to different areas of the business. Equipment Coordination – Equipment support and coordination may be available depending on the position and client requirements. Ongoing Employee Support – From onboarding through your day-to-day employment, Alia Services serves as your dedicated partner throughout your experience with the client. With Alia Services, you’re not just being placed in a remote role we remain part of your employment journey, providing ongoing HR, payroll, benefits, and professional support while you grow in your career. About the Role As a Billing Coordinator – Freight & Logistics , you’ll be responsible for managing freight-related billing activity and helping ensure orders move efficiently from shipment through final invoicing. You’ll investigate pricing and freight discrepancies, work through order holds, review carrier and vendor invoices, communicate with Account Executives and internal teams, and coordinate with carriers such as UPS and FedEx to resolve issues. This position requires more than simply processing invoices. You’ll be expected to independently investigate problems, understand the financial impact of freight adjustments, and take ownership of issues through resolution. Success in this role requires strong attention to detail, analytical thinking, communication skills, and the ability to manage multiple priorities in a fast-paced billing environment. What You’ll Do Freight Billing & Invoice Management Review vendor and carrier invoices and compare charges against corresponding sales orders Identify and resolve pricing and freight discrepancies before invoicing Independently manage the invoicing of assigned orders Review Accounts Payable invoices related to local and third-party freight charges Validate freight charges and ensure appropriate costs are applied to orders Understand and reconcile differences between actual and published freight rates Investigate freight rate changes and determine the reason for pricing differences Process freight adjustments and ensure changes are accurately reflected in billing Maintain consistent and timely invoicing in accordance with established billing KPIs Work toward maintaining approximately 90% of invoicing within the 0–14 day aging bucket Freight, Carrier & Logistics Support Work directly with carrier representatives, including UPS and FedEx , to research charges and accelerate issue resolution Manage billing issues involving additional freight vendors and carriers beyond UPS and FedEx Review and resolve international (INT) and Less-Than-Truckload (LTL) freight holds Work with imported freight charges and related order holds Coordinate with warehouse teams to resolve shipping, coding, and order discrepancies Communicate carrier rate changes and relevant freight updates to appropriate internal stakeholders Assist with accrual reporting and freight-related financial tracking Work with internal program teams to resolve freight and order holds Order Management & Financial Accuracy Review and understand sales-order components, including: Cost Selling price Freight Commission Margins Adjustments Understand how freight changes affect the overall financial accuracy of an order Independently research and resolve billing and freight holds Review order details and supporting documentation to determine appropriate billing actions Identify discrepancies and make appropriate adjustments within established procedures Ensure orders are properly documented before final invoicing Escalate complex or unresolved orders to leadership when necessary to prevent invoicing delays Communication & Issue Resolution Maintain direct and professional communication with Account Executives, customers, carriers, warehouse teams, and other internal departments Communicate effectively with Account Executives to resolve freight and billing concerns Independently diagnose billing situations and work toward one-touch resolution whenever possible Clearly explain freight rate discrepancies and billing adjustments to internal stakeholders Gather the necessary information and documentation to resolve complex freight issues Escalate issues with clear context, supporting information, and recommended next steps Maintain ownership of issues through final resolution Reporting & Performance Prepare, maintain, and update Excel spreadsheets used for billing, freight tracking, auditing, and reporting Support freight accrual reporting and reconciliation activities Monitor assigned orders and prioritize work according to deadlines and business impact Meet established billing productivity and accuracy expectations Participate actively in team meetings by identifying: Recurring billing or freight trends Exceptions Potential resolutions Process improvement opportunities Maintain accurate records and documentation related to billing and freight activity What We’re Looking For Required Qualifications 12–18+ months of professional Billing experience or equivalent industry experience Ability to independently manage the invoicing of orders Previous experience in Billing, Accounts Payable, Accounts Receivable, Finance Operations, Logistics, Freight, or a related function Strong attention to detail and numerical accuracy Strong problem-solving and analytical skills Ability to investigate discrepancies and independently determine appropriate next steps Proficiency with Microsoft Excel, Word, and Outlook Strong computer and internet skills Effective written and verbal communication skills Excellent organization, time-management, and prioritization abilities Ability to manage multiple responsibilities and perform effectively under deadline pressure Professional and solution-oriented communication style Ability to work independently while contributing effectively within a team Flexibility to work overtime when business needs require it Data Entry Requirements Typing speed of approximately 40+ WPM Strong numerical and 10-key data-entry skills Ability to process high volumes of billing and financial information accurately Preferred Qualifications Experience with freight or logistics billing Experience reviewing carrier or vendor invoices Familiarity with UPS, FedEx, LTL, international freight, or other transportation carriers Experience working with freight rates, shipping charges, and carrier discrepancies Previous experience in Accounts Payable and/or Accounts Receivable Experience working with ERP, billing, or financial management systems Experience with freight accruals and reconciliation Understanding of sales orders, margins, commissions, costs, and selling prices Experience working in a high-volume corporate or B2B billing environment Who Will Succeed in This Role? You’ll be a strong fit if you’re the type of person who sees that a carrier charged one amount while the order reflects another and immediately wants to figure out why . You’re comfortable digging into invoices, comparing freight rates, reviewing order details, contacting carriers, and coordinating with different teams until the numbers make sense. You don’t need someone to tell you every next step. You can prioritize your workload, investigate an issue independently, communicate what you find, and take ownership of getting it resolved. Most importantly, you understand that accurate freight billing affects more than just an invoice—it impacts costs, margins, commissions, financial reporting, and the customer experience. Ready for Your Next Opportunity? If you have experience in Billing, Freight, Logistics, Accounts Payable, Accounts Receivable, or Finance Operations and you’re looking for a remote opportunity where you can develop specialized freight-billing expertise, we’d love to hear from you. Apply today and take the next step in your career with Alia Services.