Product Support Specialist

Who we are ⬇️ Thinkific is an award-winning learning commerce platform built for scale. By bringing together community, courses, and content with commerce, we power transformative learning experiences and give businesses everything they need to grow their revenue— all from one AI-powered platform. We’re a team of 300+ Thinkers building products that matter. Every role at Thinkific contributes to raising the bar for online learning, supporting thousands of learning businesses, and creating real-world impact for millions of learners around the world. You’ll work alongside curious, collaborative teammates who care deeply about what they build and who they build it for. We’re committed to a fair, inclusive, and human hiring experience. Our team is here to guide you every step of the way, so you always know what to expect! About the Role Are you energized by providing an excellent customer experience and sharing your knowledge to help people solve their problems? We’re looking for a Product Support Specialist to join our Support team at Thinkific. Thinkific’s Support Team is fueled by empathy and a genuine commitment to the customer experience. Every support interaction accelerates each learning business' unique path to success. We live by our Mantra ‘Serve the individual’, which emphasizes understanding and addressing the unique needs, challenges, and goals of each customer. In this omni-channel role, you will be a key driver for delivering on our vision across all communication channels. You will work directly with our customers—from self-serve to our highest-value Premium creators—through live chat, email, and scheduled phone/screen-share calls. You will role model best-in-class support, identify process improvements, and uphold our standards of excellence while helping each learning business extract the most value from our product to fuel their success. Schedule: Hours: 9am-5pm PST Schedules: Monday-Friday Statutory holiday coverage rotates among the team and is scheduled well in advance, allowing you to plan accordingly. In these scenarios you will receive a day in lieu of the holiday coverage. Your goal will be to drive best-in-class customer experiences. Here’s how you’ll accomplish this: 1. Deliver Exceptional Multi-Channel Support