Director, Technology Operations

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following. Our Culture At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are: Mission-Driven: We focus on creating economic and social impact. People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging. Innovative: We embrace change and find better ways to do things together. Globally Connected: We foster collaboration between diverse cultures and perspectives. If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board! Role Summary As Director, Technology Operations, you will hold executive accountability for CloudFactory’s IT infrastructure, service delivery, and technology operations, setting the strategic direction and investment roadmap for the function. You will govern disaster recovery, security, and compliance programs, own the IT Operations budget and P&L, and lead and develop the senior managers who run our infrastructure and operations teams. This is a high-impact leadership opportunity to shape CloudFactory’s technology operating model while contributing to a mission-driven organization. Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months . Responsibilities: Infrastructure strategy and governance Provide executive sponsorship and governance of the organization’s infrastructure strategy and investment roadmap. Approve major data centre investment decisions, hardware refresh programmes, and network architecture changes. Ensure the on-premise estate is rationalized and optimized in line with the organization’s cloud-first strategy and long-term infrastructure direction. Domain and security governance Provide governance oversight of the organization’s domain portfolio, security programme, and certificate management framework. Approve material changes to domain security policy or strategy, ensuring alignment with the organization’s broader information security and brand protection obligations. SaaS and vendor strategy Set the strategic approach to SaaS platform governance, vendor management, and application portfolio rationalization. Approve major SaaS procurement decisions and strategic vendor contracts. Hold the function accountable for SaaS SLA adherence, quality assurance standards, and end-user experience. Disaster recovery and business continuity Hold ultimate accountability for the organization’s IT disaster recovery and business continuity posture. Approve DR/BCP strategy, RTO/RPO targets, and material changes to recovery architecture. Sponsor investments required to uplift recovery capability in line with organizational risk appetite. Governance, risk, and compliance Establish the governance, risk, and compliance framework for IT Operations and Automation. Ensure effective enterprise-wide risk treatment, regulatory adherence, and audit readiness. Set the compliance culture and accountability standards for the function. Innovation and technology vision Set the innovation vision and culture for the entire IT Operations and Automation function. Champion the exploration and adoption of emerging technologies, including AIOps, intelligent automation, and cloud-native capabilities. Create the conditions for innovation by establishing clear pathways from idea to implementation, and measure and report on innovation outcomes. People leadership Lead and develop the IT Operations and Automation function at the most senior level, directly managing Technology Operations Managers. Define the people strategy, workforce plan, and capability development roadmap for the function. Set the culture, values, and leadership standards for the function, and develop the next generation of technology leaders through mentorship and structured development. Must-have skills (required) Extensive senior leadership experience in IT operations, infrastructure, or technology operations, including P&L and budget ownership. Proven track record setting technology strategy and investment roadmaps at an organizational level. Deep expertise in infrastructure, cloud platforms, disaster recovery, and business continuity planning. Strong governance, risk, and compliance experience, with a track record of ensuring regulatory adherence and audit readiness. Experience managing strategic vendor relationships and major technology procurement decisions. Strong people leadership experience, with a track record developing senior managers and building organizational capability. Excellent stakeholder management skills, able to present financial and technology performance to board and executive audiences. Strategic mindset, able to align technology investment with business objectives. Academic and professional requirements Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degree a plus. 10+ years of experience in IT operations or infrastructure, including 3+ years in a senior leadership role. Nice-to-have skills (preferred) Experience with AIOps and intelligent automation platforms. Experience leading IT operations in a global, distributed organization. Experience with cloud financial management (FinOps). Great Mission and Culture Meaningful Work Market competitive salary Quarterly variable compensation Hybrid Working Model Comprehensive medical cover Group life insurance Personal development and growth opportunities At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you’re looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey! Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!