Kardex
Customer Success Manager (m/w/d) EMEA
About this role
Would you like to make a meaningful impact and support our customers across the EMEA region, and be part of a creative, passionate and international team? Kardex AutoStore is at the forefront of developing the world’s fastest Automatic Storage and Retrieval Systems (ASRS)—boosting storage capacity by up to four times. Proven in the market for years, this cutting-edge technology seamlessly enhances Kardex’s comprehensive order fulfillment solutions, expanding its portfolio of high-performance intralogistics innovations. As a French speaking Customer Success Manager (m/f/d), you will be at the forefront of driving exceptional customer satisfaction while uncovering opportunities to achieve service targets. You’ll have the opportunity to take the lead in contract negotiations and to be instrumental in cultivating strong, lasting relationships with clients, ensuring long-term success and growth.Your tasks You will manage AutoStore solutions projects in the after-sales business, ensuring seamless project delivery and ensure a smooth transition from Sales to implementation to service. Key responsibilities include:
- Actively supporting and advising customers during the after-sales phase
- Maintaining regular contact with and visiting customers to foster relationships
- Ensuring high customer satisfaction through customer-focused and efficient problem-solving
- Responsibility for managing AutoStore after-sales projects
- Identifying, proposing, negotiating, and implementing improvements (Change Requests)
- Preparing quotes, contracts, and presentations for customers
- Proactively marketing services
- Identifying and developing additional services based on service reports
- Willingness to travel (approx. 40%) Your profile - Driven to thrive in a startup environment, embracing innovation and agility.
- Strong troubleshooting skills with the ability to resolve challenges efficiently.
- Detail-oriented, with a strong commitment to delivering high-quality results and meeting all customer needs.
- Proven ability to build effective cross-functional relationships, collaborating seamlessly across teams and departments.
- Business administration or technical degree in engineering or a similar field
- In addition to a strong command of English, you are fluent in at least one of the following languages:French; an additional language such German, Spanish, or Italian is highly preferred. We Offer
- Company Culture: Respect, team spirit, reliability, and passion shape our collaboration. A positive, family-like working environment is our top priority.