CrowdStrike
Security Advisor II, Falcon Complete
About this role
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.
What You’ll Do
- Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
- Provide Falcon Complete customers with recommendations that align to improved security.
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
- Contact customers directly upon identification of misalignment with Falcon Complete standards.
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
- Develop and provide customers with service reports and stats as requested.
- Partner with internal teams to ensure customer satisfaction.
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues. What You’ll Need:
- Customer empathy and ability to guide customers towards desired outcome.
- Excellent customer-facing communication skills including verbal and written.
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
- Adept in Windows, Linux, and MAC operating systems.
- Experience or demonstrated knowledge of threat detection and incident response.
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience. Bonus Points:
- Incident Management and CSIRT operation
- Change Management
- Malicious Code: Detection and Response
- Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).