AR & Collections Manager

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. What’s the Opportunity The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR & Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success. Collections & Accounts Receivable • Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation. • Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds. • Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis. • Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management. • Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action. • Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting. • Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly. • Build and maintain strong customer relationships that support timely payment without damaging commercial relationships. • Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers. Payment Methods, Cash Receipts & ACH Migration • Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly. • Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team. • Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite. • Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA. • Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately. • Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status. • Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances. New Customer Onboarding & Credit • Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup. • Establish a credit review process appropriate for a fast-growing SaaS environment, including criteria for standard vs. non-standard payment terms. • Ensure new customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued. • Partner with Sales to set payment expectations during the contract stage, and with Customer Success to resolve early-stage billing and payment questions. • Enroll new customers in ACH/EFT payment at onboarding wherever possible, establishing electronic payment as the default. AR Inbox & Customer Communication • Maintain and triage the AR communications inbox; ensure all customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately. • Extract and act on critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows. • Maintain accurate, current customer billing and collections contact records in NetSuite and Salesforce. • Manage customer payment portals (e.g., Coupa, Ariba, or similar) for applicable accounts, ensuring invoices are submitted and approved efficiently. Reporting & Analytics • Produce and present weekly AR flash reports and monthly AR aging analyses to VP Accounting and senior leadership. • Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix. • Monitor the ACH migration rate and report on adoption progress, barriers, and next steps monthly. • Provide data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making. • Support month-end and quarter-end close: bad debt reserve analysis, AR aging certification, and subledger sign-off. • Build and maintain AR dashboards in NetSuite or connected BI tools to enable real-time visibility for the team and stakeholders. Internal Controls & Process Improvement • Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding — appropriate for a high-volume, fast-growing SaaS environment. • Build and maintain comprehensive standard operating procedures for all AR and collections workflows. • Identify and lead automation initiatives — dunning automation, ACH enrollment workflows, cash application automation — to scale operations without proportional headcount growth. • Evaluate and recommend AR technology improvements, including NetSuite AR module enhancements, payment processing integrations, and collections software. • Support internal and external audits with AR reconciliations, aging documentation, and policy evidence. • Cross-train team members on all key AR workflows to eliminate single points of failure. Leadership Responsibilities • Lead, coach, and develop a team of onshore and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and any future additions as the team scales. • Design individual collection goals for each team member aligned to portfolio size, account complexity, and company DSO targets; review performance weekly. • Manage workload distribution across the collections portfolio, adjusting assignments dynamically as volume, customer mix, and priorities evolve. • Establish a team culture of accountability, urgency, and customer professionalism. • Conduct regular 1:1s, provide ongoing coaching, and support career development for team members. • Partner with the Accounting Manager – Billing & Revenue to maintain shared accountability for cash flow, billing accuracy, and the billing-to-collections handoff. • Collaborate with VP Accounting on DSO strategy, credit policy, write-off decisions, and escalated account situations. This role is located in the United States. Qualifications • Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus. • 7+ years of progressive AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment. Required. • Demonstrated, quantifiable track record of driving DSO reduction and improving collection rates in a SaaS or subscription business. Required — candidates should be prepared to discuss specific metrics and outcomes. • Deep hands-on experience across the full AR lifecycle: customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close. Required. • Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level. Required. • Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking. Strongly preferred. • Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus. • Salesforce familiarity preferred; experience working in a Salesforce–NetSuite integrated environment is advantageous. • Strong command of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis. • Experience managing offshore or distributed team members, including work quality oversight and cross-timezone coordination. • Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection matters. • High sense of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment. #LI-REMOTE The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and locat