Product Solution Engineer I

Description: Join HighLevel as a Product Solution Engineer I to enhance customer experiences and bridge development and support teams. Resolve complex L4 support escalations, troubleshoot technical issues, and collaborate with Engineering and Product teams. Requirements: Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent experience. 2–3 years in Technical Support, Product Support, or Solutions Engineering. Strong troubleshooting skills, experience with APIs, SQL, and web technologies. Excellent communication and documentation skills, with the ability to analyze support data. Benefits: Work in a global, remote-first organization with over 2,000 team members. Opportunity to drive continuous improvements and engage directly with customers.