Remote Patient Navigator for Healthcare Company

Remote•Remote

Full-timeRemoteremotejobsorg

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About this role

# Remote Patient Navigator for Healthcare Company ## About the Role The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15-minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations. ## Core Responsibilities **Inbound Call Management & Front-End Patient Screening**

Pick up inbound calls at a 90–95% rate during business hours
Attend 100% of pre-scheduled 15-minute video intro calls with potential patients
Screen patients using structured financing-readiness and benefits-eligibility questions
Educate potential patients on the client's non-surgical procedure offering in an educational, rapport-driven manner
Book qualified patients for clinical consultations with nurse practitioners **Post-Consultation Warm Handoff & Closing Support**
Join the last 10 minutes of medical consultations conducted by nurse practitioners
Walk patients through next steps, payment logistics, and financing options
Schedule follow-up calls for patients with outstanding questions
Drive conversion from warm handoff to final payment and closing **Documentation, Systems & Metrics Tracking**
Document all patient interactions in the company's EHR system (calls, texts, scheduling)
Maintain HIPAA-compliant workflows and data-handling protocols
Track consultation booking rate and warm-handoff close rate from Day 1
Collaborate with the team via Google Workspace (Google Chat as primary channel) ## Requirements **Must-Have**
2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical)
Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

8/12/2026, 8:10:24 AM

Last seen

8/12/2026, 8:10:24 AM