Sales Operations Manager

Job Description Are you a data-savvy, process-minded Sales Operations professional ready to make a tangible impact? If you’re passionate about helping sales teams thrive, and thrive yourself in a fast-moving SaaS environment where your work truly matters, Zendesk is calling. We’re looking for a Sales Operations Lead for APAC to join our high-performing Go-to-Market (GTM) Operations team. This role is all about driving operational excellence and empowering our ANZ Sales team to deliver on its goals, through smart insights, scalable processes, and a deep understanding of how great sales orgs run. If you’re ready to step out from behind the scenes and become a strategic partner to Sales leadership, keep reading. What you’ll be doing Reporting to the Sr. Director of GTM Operations, APAC, you’ll be the go-to operations partner for the Regional VP of Sales for ANZ, helping shape and deliver the sales strategy in the region. You will: • Act as the operational right hand to the RVP, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution. • Be ready to step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed. • Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews. • Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization. • Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources — guiding decisions on growth, performance, and coverage. • Champion data quality and act as the local SME for our sales tech stack enabling precision in pipeline, forecasting, and planning. • Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards. • Contribute to global initiatives where appropriate, ensuring the voice of ANZ is represented in broader field operations strategy. What you bring to the role We’re looking for someone who blends operational excellence with a hands-on, human-centered approach. You should have: • 8+ years of experience in a similar Sales Operations or GTM Strategy role within a fast-paced, high-growth SaaS environment (ideally at $1B+ scale). • A track record of partnering with sales leaders, delivering business-critical insights, and driving continuous improvement. • Demonstrated experience leveraging AI/LLMs to streamline business processes, automate workflows, or enhance sales operations analytics. • Strong analytical chops, you’re comfortable with complex models, data wrangling (SQL a plus), and data visualization tools (e.g., Tableau, Looker). • Expertise in CRM and sales tools, especially Salesforce, and a working understanding of pipeline hygiene, forecasting methodologies, and territory management. • Experience guiding and coaching remote analysts or offshore resources to support core business functions, ensuring alignment, clarity, and impact. • A growth mindset, you embrace change, seek feedback, and aren’t afraid to roll up your sleeves and drive results. • A team-first orientation, you’ll be part of a globally distributed, collaborative ops community that thrives on shared success. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.