Customer Service Representative (Spanish Bilingual)

Description Overview: Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience. The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems. Responsibilities: • Perform insurance verification (preferred but not required) • Handle new patient enrollment and intake processes • Answer incoming calls and assist patients with inquiries • Schedule and reschedule patient appointments efficiently • Respond to patient emails and text messages in a timely manner • Manage and update patient records using EMR systems • Ensure accurate documentation and maintain patient confidentiality Perks: • Health Maintenance Organization (HMO) • Competitive pay • Government-mandated benefits • 13th month pay • Night differential pay • Internet allowance • Opportunities for career growth and development Requirements • Proficient in both written and spoken Spanish and English • Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus! • Comfortable supporting US based clinics and physicians • Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling • Demonstrates strong empathy and interpersonal skills when handling patient interactions • Highly organized, detail-oriented, and reliable. • Must have a stable internet connection and a quiet remote work environment